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Mark Dodds of Roythornes Solicitors 29/03/2018 [0]

‘Same old’ doesn’t win the day.

I heartily agree with David Taylor (MIT March 2018) that hotels need to improve their game to compete as venues. Many are relying on the same booking systems, format and service levels that they have used for the past ten years not realising that there is a new ‘breed’ of innovative, impressive and unique venues hard on their heels.

Let’s face it, most hotel rooms are precisely the same as each another and never exciting or awe inspiring. So whilst they cannot compete on location, and certainly don’t on price, hotels need to take a look at and improve their selling proposition before their ‘fully equipped, Wi-Fi enabled flexible spaces’ are left empty.



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Martin Ellis, Team Umbrella 23/01/2018 [0]

Checking the facts

I just wanted to comment on one of the commentaries in the “Keyhole” section on page 50 of the Jan M&IT magazine. ( http://www.meetpie.com/documents/archives/MIT_907278_KEYHOLE.pdf )

It suggests that the Conservative Association in Dewsbury were somewhat insensitive for holding an event in a mining museum, due in part to the “section explaining what happened to the coal industry in the 1980s”. One can only assume that this is a thinly veiled reference to the pit closures under the Conservative government of the time. I do wonder if it also shows that far more pits were closed in the 1970s under a Labour Prime Minister, namely Harold Wilson? I realise that in this age it’s not unusual for facts to be conveniently overlooked, but these facts might suggest that no political events from either mainstream party be held at the museum? Or of course we could just use such an incident to have a pop at the local Tories, as would seem fashionable.



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John Fisher of Fisher Moy International (FMI) 17/01/2018 [0]

When your client goes bust...

The recent Carillion debacle reminded me that in our industry it isn't just agencies that go bust. it's often clients you have to be watchful of. Clients that 'confirm'the project one week, then pull it the next week. Rush to contract with you to hit an internal deadline then enforce 90-120 day payment periods. Get the supplier to spend money on their behalf to secure venues then backtrack on the numbers leaving the agency to pick up the slack...because there was no official contract in place.
Of course you can refuse to do anything until you get a PO with a formal contract, you can ask for the money upfront or you can take out credit reference insurance. In the real world though, how many of your current 'big' clients are so successful that you don't need to do these sort of somersaults simply to start work. Who was that huge global car company that was declared insolvent but could not be liquidated because too many governments in too many countries had too many employees to worry about? Size is never everything in the services business but even having plc's as clients is no guarantee of security.
Don't forget if your client goes bust, suppliers come a long way down the line in terms of getting their money back...a very long way down.



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Mark Dodds of Roythornes Solicitors 06/12/2017 [0]

European travellers 'mildy indifferent'!

The findings that European business travellers are least concerned about safety when compared to our American and Asian Pacific counterparts is, I think both good news and bad. (MIT November)

The ‘bad’ is that it could indicate that we are not as aware as we should be of the very real threats that surround us as we travel as part of our work, and we should be more alert to potential dangers.

The ‘good’ however could be that it’s testament to the great spirit that we have in Europe that those intent on disrupting our daily lives won’t win, and are more worried about forgetting our phone chargers.

I suspect the truth is somewhere in between, and long may it continue!



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Graeme Saunders, Sandals Resorts 23/11/2017 [1]

Future of the fam

I read with interest your article in the November edition of M&IT called Future of the fam and in particular the comment made by Jan Williams in the “Fam Trips gone wrong” section. I wanted to assure both buyers and bookers that this incident did not take place on a Sandals Resorts fam trip. Although fun, our fam trips are educational and professional and behaviour of this nature is not tolerated.

Ellie Jones of Butlin's Conference & Events 15/12/2017

I have experienced fam trips as both an attendee and a host. They are a fantastic way to experience venues and destinations first hand but are also crucial for the development of trust and respect between the host and the agent. I have been keen to accept attendees of all levels on my fam trips from new starters to MD's. The important thing is to encourage them to review and share their experiences with others once they return to the office. It has always been great to see blogs posted on agency websites and shared via social media after a fam trip. It makes all the hard work, and not to mention the late nights, worth it!



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Mark Dodds of Roythornes Solicitors 06/10/2017 [0]

Is GDPR the ‘Millennium Bug’ part 2?

There’s no doubt that the spectre of GDPR is on the horizon and that it will undoubtedly affect us all in the way we run our businesses.

I can’t help thinking however that it’s in danger of becoming a ‘millennium bug’ part 2, in that we’ll soon have a raft of GDPR consultants knocking at our doors offering to ‘strategically consult’ on our data for a few grand a time.

Having said that, it’s not to be ignored and if it does no more than make us all think about the relevance and use of the data we hoard than it can only be a good thing.



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