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John Fisher of Fisher Moy International (FMI) 17/01/2018 [0]

When your client goes bust...

The recent Carillion debacle reminded me that in our industry it isn't just agencies that go bust. it's often clients you have to be watchful of. Clients that 'confirm'the project one week, then pull it the next week. Rush to contract with you to hit an internal deadline then enforce 90-120 day payment periods. Get the supplier to spend money on their behalf to secure venues then backtrack on the numbers leaving the agency to pick up the slack...because there was no official contract in place.
Of course you can refuse to do anything until you get a PO with a formal contract, you can ask for the money upfront or you can take out credit reference insurance. In the real world though, how many of your current 'big' clients are so successful that you don't need to do these sort of somersaults simply to start work. Who was that huge global car company that was declared insolvent but could not be liquidated because too many governments in too many countries had too many employees to worry about? Size is never everything in the services business but even having plc's as clients is no guarantee of security.
Don't forget if your client goes bust, suppliers come a long way down the line in terms of getting their money back...a very long way down.

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Mark Dodds of Roythornes Solicitors 06/12/2017 [0]

European travellers 'mildy indifferent'!

The findings that European business travellers are least concerned about safety when compared to our American and Asian Pacific counterparts is, I think both good news and bad. (MIT November)

The ‘bad’ is that it could indicate that we are not as aware as we should be of the very real threats that surround us as we travel as part of our work, and we should be more alert to potential dangers.

The ‘good’ however could be that it’s testament to the great spirit that we have in Europe that those intent on disrupting our daily lives won’t win, and are more worried about forgetting our phone chargers.

I suspect the truth is somewhere in between, and long may it continue!

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Graeme Saunders, Sandals Resorts of II 23/11/2017 [1]

Future of the fam

I read with interest your article in the November edition of M&IT called Future of the fam and in particular the comment made by Jan Williams in the “Fam Trips gone wrong” section. I wanted to assure both buyers and bookers that this incident did not take place on a Sandals Resorts fam trip. Although fun, our fam trips are educational and professional and behaviour of this nature is not tolerated.

Ellie Jones of Butlin's Conference & Events 15/12/2017

I have experienced fam trips as both an attendee and a host. They are a fantastic way to experience venues and destinations first hand but are also crucial for the development of trust and respect between the host and the agent. I have been keen to accept attendees of all levels on my fam trips from new starters to MD's. The important thing is to encourage them to review and share their experiences with others once they return to the office. It has always been great to see blogs posted on agency websites and shared via social media after a fam trip. It makes all the hard work, and not to mention the late nights, worth it!

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Mark Dodds of Roythornes Solicitors 06/10/2017 [0]

Is GDPR the ‘Millennium Bug’ part 2?

There’s no doubt that the spectre of GDPR is on the horizon and that it will undoubtedly affect us all in the way we run our businesses.

I can’t help thinking however that it’s in danger of becoming a ‘millennium bug’ part 2, in that we’ll soon have a raft of GDPR consultants knocking at our doors offering to ‘strategically consult’ on our data for a few grand a time.

Having said that, it’s not to be ignored and if it does no more than make us all think about the relevance and use of the data we hoard than it can only be a good thing.

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Martin Ellis of Team Umbrella Ltd 06/09/2017 [0]

Feminism season again?

I'm guessing news is short as we reach the start of a new cycle of claims that women are hard done by. In the same issue that you highlight a supposed pay imbalance between the genders, as well as lauding Ms Sharpe's blatantly sexist female-only mentoring scheme, you include a feature wherein the overwhelming majority of contributors highlight that there seems no bias towards females succeeding in this industry.

You mention an agency with 22 staff, all of whom are female. Helene Kemsley points out that being female hasn't held her back in any way, and there is also the extremely relevant point raised that many female event profs choose to go freelance. And yet you have the temerity to use the leader "The Pay Wall"?

The pay gap is a perceived injustice dreamed up by those who seek what they believe is a fair situation, by unfair means. The simple fact is that if you try to engineer a perfect situation, you will end up with a perfect mess.

How about we focus on the real world instead?

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Tracey Jones of II 24/08/2017 [3]

How the freeloaders operate

On the issue of sharing, ( there are a group of people (mainly PAs but some freeloaders in that group too) who run a sort of events "syndicate". As soon as an invitation is received by one member it's automatically sent to everyone else in the group. Everyone in the group will RSVP (with plus 1s) thereby increasing each member's chance of attendance. It doesn't matter who gets accepted/ confirmed because any member of the group will attend, regardless of the name on the list (organisers don't know one person from another). There are about ten of them on this email list, each with a plus 1 so that's 20 people you can block for a start!

Event Organiser 04/09/2017

Any chance Tracey gave the names of these thieves to Meetpie? Can't wait until their email access to free food and drink is cut off! I'm sure there are more than 20 people doing this.

John Fisher of FMI Group 27/10/2017

There are commercial developments going on in retail around facial recognition technology. One of them is for CCTV cameras to recognize convicted shoplifters as they enter a store and send a text message to the store detectives. I wonder if this technology could be used at EIBTM or any of the major award ceremonies to dob in the freeloaders? Their pictures could then be screened around the exhibition areas or the main stage to warn exhibitors and delegates. What fun!

Janet Miller 15/01/2018

I like that idea John, but they'll complain about data protection and privacy. Always something getting in the way!

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