A surprise £4,000 mineral water bill is just one example of
why venue contracts mustn’t be ignored, heard the audience at the HBAA members’
The event, held on 22 March at Wembley Stadium, saw Nick
Milne, honorary secretary of the Meetings Industry Association (MIA) lead a
session entitled ‘It ain’t done till the ink is dry’.
“We were asked to
arbitrate in a case between a central London
venue and an agent and the problem was mineral water,” he said. “The venue had
replenished it at every break, removing half finished bottles and replacing them
with fresh ones. The agent didn’t know they would do this and objected to the
£4,000 excess bill.”
Milne also discussed breach of contract through cancellation
and attrition and the importance of making sure clients both read and
understand Ts & Cs.
“You should have a different set of terms and conditions for
each different type of event,” he said. “They should go out with the proposal,
before the contract is signed and should be in language that is understandable,
The members also heard from Tom McInerney of Etherlive on rich
online content for events and Jo Leslie of Visit Britain on leveraging the legacy benefit from the London 2012 Games.
The next event planned by the Hotel Booking Agents
Association (HBAA) is a Finance Summit being held at etc.venues St. Paul’s on 27 April.
Meanwhile, Nick Milne will present an M&IT Masterclass
on venue contracts on 18 May at IET London:Savoy Place: www.meetpie.com/Modules/EventModule/EventDetails.aspx?event_id=868
Pictured: Nick Milne, MIA