The BSI (British Standards Institution) is calling for experts from the industry to advise on the development of a new European standard for customer service excellence.

To help develop the standard, BSI wants to engage with industry professionals with an established reputation for customer service excellence in industries such as leisure and hospitality. Based upon the German standard, 'Achieving Customer Delight through Service Excellence', published in 2011, it will be part of a wider standards programme looking at how services are delivered across Europe.

“This is a fantastic opportunity for the UK to play an influential role in developing a pan-European standard that should set an important benchmark for the delivery of customer service excellence,” said Michael Hill, a director of the Society of Consumer Affairs Professionals in Europe (SOCAPiE). “Today’s consumers expect to be served from anywhere, at any time through any means whilst at the same time expecting good service, prompt answers and solutions to any problems experienced. Organisations therefore need to deliver customer service that both meets the high expectations of customers and gains their long-term trust and loyalty.”

To register your interest, contact Piera Johnson at BSI on piera.johnson@bsigroup.com