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Safety enquiries up following terror attacks

Yet new study reveals more than a quarter of corporate travel managers do not have contingency plans in place

More than a third (37 per cent) of corporate travel managers have reported a rise in safety enquiries since the Manchester and London Bridge terror attacks.

The findings, revealed in new research from Association of Corporate Travel Executives (ACTE) and American Express Global Business Travel (GBT), also show that while the majority are experiencing more enquiries since April 2017, almost 27 per cent still did not have a detailed emergency plan in place.

The results have been published in a study entitled Take the Lead on Duty of Care for the Modern Business Traveller.

Greeley Koch, executive director of ACTE, said: "Travel managers cannot afford to be complacent when it comes to worst-case scenario planning. The status quo for many organisations is to react to a crisis—but this leaves travellers in danger and ultimately does not lead to replicable procedures for the future. Proactive planning is an absolute necessity in an evolving global threat environment."

The report points out that the changing security environment has not yet led to widespread changes in corporate travel policies. The September 2016 survey revealed that more than half (54 per cent) of travel managers had tightened policy in response to traveller safety concerns. The most recent data, however, tells a different story: today, 58 per cent of travel managers have not made any changes to policy in the last six months as a direct response to safety concerns.

Evan Konwiser, vice president, Digital Traveller with American Express GBT, said: "Travel is changing at an accelerated rate, but corporate policymaking moves much slower. Organisations of all sizes must identify ways that travel policies can be nimbler and adapt to new challenges. Having the right partners and tools in place can be a huge advantage when new disruptions emerge."

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