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GBTA finds 'significant gaps' in educating travellers on crisis handling

New study reveals 29 per cent of travel managers don't know how long it would take to find employees in crisis
17/07/2017

Pictured: GBTA Foundation has released its newest study, How to Close Risk Management Loopholes


Almost one third of travel managers admit they don't know how long it would take to locate affected employees in a crisis, a new study from Global Business Travel Association (GBTA) Foundation has found.


The results reveal "significant gaps" in educating travellers about what they can do in a crisis, the body has since said.


The study, How to Close Risk Management Loopholes, was conducted in partnership with Concur and explores how traveller safety protocols are established and executed, including the extent to which technology is used and integrated into the greater travel program.


It found 50 per cent of travel managers could locate their employees within two hours or less, in the event of an emergency. Additionally, three in five (60 per cent) said they relied on travellers to reach out should they need help and have not booked through proper channels.


Kate Vasiloff, GBTA Foundation director of research, said: "Research reveals significant gaps in educating travellers about resources available to them and the existence of protocols should the unforeseen happen. Failing to establish and communicate safety measures leaves travellers and organisations vulnerable. As both security threats and technology evolve, even the most robust protocols that once served companies well may now have weaknesses requiring immediate attention and modification."



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