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Delegate safety helps inspire new Capita Travel & Events programme

'Traveller First’ product secures perks and enhanced security measures from partner suppliers

Pictured: Capita Travel & Events chief commercial officer Trevor Elswood

Capita Travel & Events aims to harness its buying power to reduce delegate stress and enhance security.

The agency has launched its ‘Traveller First’ programme, which, in association with suppliers, focuses on securing delegate benefits such as room upgrades and fitness classes in hotels, rail station lounge access, free Wi-Fi, parking and priority check-in for air and rail.

Enhanced security measures, including discreet room number allocation at hotel check-in, are provided by Traveller First hotel partners which have committed to helping travellers feel safe and secure while away from home.

Trevor Elswood, chief commercial officer at Capita Travel and Events, said: “Awareness of ‘traveller friction’, the negative impacts of business travel on travellers work and personal lives, has been on the rise over the last few years. We’re seeing more customers taking steps to tackle that and Traveller First gives travellers destination and trip knowledge, helps them feel safe and secure and provides easy access to perks that make travelling less of a burden. With improved duty of care, reduced trip expenses and recognisable value, organisations will see increases in policy compliance and visibility of travel activity and spend.”

Meanwhile, Capita has also unveiled a new booking system, named Navigator, giving customers access to the company’s exclusive supplier programme and a centralised booking service.

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